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Store Info

SHIPPING

All designs are made to order. Please allow 3-4 weeks as stated on each item plus shipping times.

All orders are posted via Australia Post. Once your order has been posted you will receive email notification and your tracking ID which can be used to track the progress of your order.

Delivery times will vary based on your location. For all domestic metro orders please allow two weeks for delivery. If you are located in a regional area please allow up to 3 weeks.

Shipping times are merely a guideline and in most cases your order will arrive sooner. We are not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances out of our control.

If your order has not arrived after the above stated time frames please contact Australia Post with your provided tracking number.

EXPRESS POSTAGE/RUSH ORDERS

All are items are made to order we so don’t offer express postage at checkout. However if you are needing your items before a certain date please contact us at colleen@faithlaine.com.au to discuss rushing your order.

INTERNATIONAL SHIPPING

International shipping via Economy Air (no tracking or insurance) has been listed for the New Zealand, UK, US, Canada, Denmark, Germany & France . If you are from a country not listed above or you wish to upgrade your postage to 'Track & Send' please contact us at colleen@faithlaine.com.au to obtain a postage quote. 

RETURNS/REFUNDS

Please select your items carefully as we do not accept returns or refund if you change your mind or make an incorrect choice.

Please keep in mind that our products are handmade and minor imperfections may occur. However if you are not satisfied with your products please don't hesitate to contact us at colleen@faithlaine.com.au

CUSTOM ORDERS

Custom orders are available on a range of products. For a custom designed piece to match your décor needs please email colleen@faithlaine.com.au

DESIGNS COPY RIGHT

All designs are original Faith Laine creations and protected by Australia Copyright laws. Faith Laine holds exclusive rights to reproduce, publish & communicate our designs to the public as per the Copyright Act 1968. Failure to seek permission or a license from Faith Laine to recreate our designs is a breach of the copyright act.

IMAGES

Please note all images and content is the property of Faith Laine and may not be copied, or reproduced in any way by persons, companies or third parties.

If you would like to use our images across social media, for a blog or feature please email us at colleen@faithlaine.com.au to discuss this first. Please also forward all appropriate information regarding your social media account, blog or feature.

PLEASE NOTE photos are NOT to be copied for commercial or social media use without our permission.

PERSONAL INFORMATION

All information you supply to us is strictly confidential and we will not pass on, share or sell to anyone.

WHOLESALE

We are so passionate about our brand & creating original, quality handmade décor and are excited to offer a range of wholesale items.

In stocking our products not only will you be receiving beautiful, quality original products you will also be supporting a family business. If you are interested in becoming one of my selected stockists in 2017 please contact us via email at colleen@faithlaine.com.au